Who we are
Ghar Aangan is an online home and kitchen store based in Lahore, Punjab, Pakistan. This page explains what information we collect when you visit gharaangan.store or place an order, and how we use it.
For questions about this policy, WhatsApp or call 0339 7859955, or email hello@gharaangan.store.
What we collect
When you place an order or message us, we may collect:
- your name
- your phone number and WhatsApp number
- your delivery address and city
- your order details, including items, prices in PKR and delivery charges
- messages you send us about an order
- if a refund is due, the bank, JazzCash or Easypaisa details you give us for that refund
If you create an account, we also store the login you choose. You can check out as a guest if you prefer.
When you browse the site, we may collect technical data such as your browser type, device, approximate location and pages you visit, through cookies and similar tools described below.
Why we use it
We use this information to:
- take and confirm your Cash on Delivery order
- share the order with our fulfilment partner and the courier so the parcel can be delivered and the cash collected
- send you a tracking number and answer questions about your order
- process a return or refund where one is due
- improve the website and understand how people find and use it
- meet record-keeping and legal duties in Pakistan
We do not sell your personal information.
Who we share it with
To fulfil an order we share the necessary name, phone number, address and order details with:
- HHC Dropshipping, our fulfilment partner in Karachi, and their partner suppliers
- the courier assigned to deliver your parcel
We may also use hosting, email, analytics and security services that process data on our behalf to run this website. Those providers should use the data only to provide their service.
We may share information if the law in Pakistan requires it, or to protect the store or our customers against fraud or abuse.
Cookies and analytics
The site may use essential cookies so the cart and checkout work, and may use Google Analytics (through Site Kit by Google) or similar analytics to see which pages are used. Analytics cookies help us understand traffic. They are not used by us to show you paid advertisements.
You can block or delete cookies in your browser. The shop may not work correctly if essential cookies are blocked.
How long we keep information
We keep order and customer details for as long as we need them to fulfil the order, handle returns, answer questions, and meet legal or accounting requirements. We do not keep refund payment details for longer than needed to complete that refund and keep a basic record of it.
Your requests
You may ask us what information we hold about you, or ask us to correct it or delete it, where that does not conflict with a legal duty to keep order records. Message us on WhatsApp or write to hello@gharaangan.store.
Updates
We may update this page if our practices change. The current version will always be published here.