Short answers to the questions people ask before and after ordering from Ghar Aangan. For the full detail, see Shipping & Delivery and Returns & Refunds.
Do you offer Cash on Delivery in my city?
Yes. We offer Cash on Delivery across Pakistan. We confirm every order with you on WhatsApp or phone before dispatch. Delivery charges are shown at checkout and can vary by destination.
How do I pay?
Pay the courier in cash when the parcel arrives. Please keep the exact amount ready. We will tell you the total, including delivery, when we confirm the order. We do not take card or bank payment at the door.
How long will delivery take?
Delivery usually takes 2 to 7 working days after we confirm the order and the supplier hands it to the courier. This is typical, not a guaranteed date. Times vary by city, and we will share an estimate when we confirm. We do not promise next-day delivery.
How do you confirm my order?
After you place the order on the website, we contact you on WhatsApp or phone. We check your name, address, phone number, the items and the amount to collect. The order is sent for dispatch only after you confirm. If we cannot reach you, we may hold or cancel the order.
How do I track my order?
Once the parcel is with the courier, we send you the tracking number on WhatsApp or by email. Open the courier’s official tracking page and enter that number. See Track Your Order for the steps. We do not have a separate in-site tracker at the moment.
What if the courier cannot reach me?
Keep your phone on and include a landmark with your address. If a delivery attempt fails, we will try to contact you to arrange another attempt. If the parcel is returned, we still bear the courier and fulfilment cost, and the order may be cancelled. Message us as soon as you can if you need to change the address.
Can I return an item?
Inspect the parcel when it arrives. If the item is damaged, wrong or defective, contact us within 7 days and share an unboxing video, keeping the packaging. We do not accept returns for a change of mind on opened items. Approved refunds are sent by bank transfer, JazzCash or Easypaisa. Full details are on Returns & Refunds.
Can I change or cancel my order?
Message us on WhatsApp as soon as you can. If we have not yet sent the order for dispatch, we can usually change or cancel it. Once the parcel is with the courier, a change is not always possible. Please do not refuse a confirmed parcel without speaking to us first.
Can one order arrive in more than one parcel?
Yes. If the items come from more than one supplier, they may ship as separate parcels. If an extra delivery charge applies, it will be shown at checkout or explained when we confirm the order.
Do you have a shop I can visit?
No. Ghar Aangan is an online store based in Lahore, Punjab. We do not currently have a walk-in showroom. You can reach us on WhatsApp or phone at 0339 7859955, or email hello@gharaangan.store.