Agreement
These terms apply when you browse gharaangan.store or place an order with Ghar Aangan, an online home and kitchen store based in Lahore, Punjab, Pakistan. By placing an order you agree to these terms, and to our Privacy Policy, Shipping & Delivery and Returns & Refunds pages.
The store and the products
Ghar Aangan sells home and kitchen organizers, bottles, tools and related goods online. We do not operate a walk-in showroom.
Orders are fulfilled by our partner, HHC Dropshipping in Karachi, and their partner suppliers. Product photos and descriptions are provided to help you choose. We aim to describe size, material and what is in the box accurately. Colours may look slightly different on your screen.
An item shown on the site is not a guarantee that it is in stock until we have confirmed your order.
Prices and payment
Prices are in Pakistani rupees (PKR). Delivery charges are shown at checkout. The amount due is the product total plus any delivery charges shown, and we will repeat that total when we confirm the order.
Payment is Cash on Delivery only. You pay the courier in cash when the parcel arrives. Please keep the exact amount ready.
Order confirmation
An order submitted on the website is a request, not a completed sale, until we confirm it with you on WhatsApp or phone.
We contact you to confirm your name, address, phone number, items and the amount to collect. We may cancel or decline an order that we cannot reach you to confirm, that looks incomplete or high-risk, or that we cannot fulfil at the stated price — for example if the item is no longer available or the cost has changed. If that happens, we will tell you.
We place the order for dispatch only after confirmation.
Delivery
We deliver across Pakistan only. Delivery usually takes 2 to 7 working days after confirmation and handover to the courier. This is a typical range, not a promise of a particular date. See Shipping & Delivery for charges, tracking and failed deliveries.
If items in one order come from more than one supplier, they may arrive in more than one parcel.
Refused and failed deliveries
Please only confirm an order you intend to accept. If you refuse a confirmed Cash on Delivery parcel, or if the courier cannot deliver it after we have tried to contact you, the parcel may be returned to the fulfilment partner. In that case we still bear the courier and fulfilment cost. The order may be cancelled without a replacement, and we may decline later orders.
Returns and refunds
Returns are limited to damaged, wrong or defective items reported within 7 days of delivery, with an unboxing video, as set out in Returns & Refunds. Opened items cannot be returned because you changed your mind. Approved refunds are paid by bank transfer, JazzCash or Easypaisa.
Liability
We are responsible for supplying the item you ordered, as described, and for handling a valid damage, wrong-item or defect claim under our returns policy. We are not responsible for delays caused by the courier, weather, public holidays, an incorrect address, or a phone number that cannot be reached, beyond sharing tracking and helping where we can.
Our responsibility for a proven problem with an item is limited to replacement or refund of the amount you paid for that item and its delivery charge, as set out in Returns & Refunds. Nothing in these terms limits any right you have that cannot be excluded under the law of Pakistan.
Website use
You may use this site to browse and order. You may not misuse it, attempt to disrupt it, or use it to place false orders.
Changes
We may update these terms and the related policy pages. The version on this website at the time you place an order applies to that order.
Governing law
These terms are governed by the laws of Pakistan. The courts of Lahore, Punjab, have jurisdiction, without limiting any mandatory consumer rights that apply.
Contact
WhatsApp or phone: 0339 7859955. Email: hello@gharaangan.store.