Our approach
Please inspect the parcel when it arrives. We will help if the item is damaged, wrong or defective. We do not offer returns for a change of mind once an item has been opened.
When a parcel is refused or sent back, we still pay the courier charge and the fulfilment cost. This policy is written to be fair to you and sustainable for the store.
When you can request a return or replacement
You may contact us within 7 days of delivery if:
- the item arrived damaged
- you received the wrong item
- the item is defective or does not match the description on the product page
Please keep the item, the box and any packaging. For damage, wrong-item or defect claims, we need a clear unboxing video — filmed as you open the parcel, showing the packing, the label and the problem. Photos alone may not be enough if the video was not taken at opening.
Message us on WhatsApp at 0339 7859955 or write to hello@gharaangan.store, with your order number and the video.
What we will do
If we agree the claim is valid, we will arrange a replacement or a refund, depending on stock and on what you prefer. We will explain the next step on WhatsApp, including how the item should be sent back if a return is needed.
When we cannot accept a return
We cannot accept a return or refund for:
- a change of mind after the item has been opened
- an item that was used, washed or damaged after delivery
- a difference you were already told about on the product page, such as size, material or what is in the box
- a parcel you refused or left uncollected after the order was confirmed, except where we agree the item itself was at fault
If you have not yet opened the parcel and want to cancel, contact us at once. We will see whether the courier can still turn it around. This is not always possible once the parcel is out for delivery.
Refused or failed deliveries
Please only confirm an order you intend to receive. If you refuse a Cash on Delivery parcel, or if the courier cannot deliver it after we have tried to reach you, the parcel goes back to our fulfilment partner. We still bear the courier and fulfilment cost on that return, so we may cancel the order without a replacement and may decline a later order to the same address or number.
Refunds
Because you pay the courier in cash, refunds are not issued as card refunds. If a refund is due, we will send it by bank transfer, JazzCash or Easypaisa, to an account in the same name as the order, once the claim is approved and any return has been received as agreed. We will confirm the method and timing with you on WhatsApp.
We do not deduct a hidden fee from a valid damage, wrong-item or defect refund. If a courier or return charge would apply in a particular case, we will tell you before you agree to send the item back.
How to contact us
WhatsApp or phone: 0339 7859955. Email: hello@gharaangan.store.